Total Quality Management

Total quality management (TQM) is a comprehensive managerial philosophy and a collection of tools and approaches for its implementation. This course will examine quality production and service management from both managerial and technical perspectives. The human aspect of quality management, such as customer focus, teamwork, and supplier relationship, will be complemented by the methods and techniques of quality management: quality management system, continuous improvement, the voice of the customer, supplier relationship, teamwork, lean management initiatives, Six Sigma approach, ISO 9001 & ISO 14001, problem-solving and decision making, quality awards and quality function deployment (QFD).